Training Workshops

Training People to Excel

All of our workshops are customized for the participants. For information on our workshop methodology, click here. Additional workshops are available upon request. Workshop content may be combined or modularized at the client’s request. These workshops listed below are representative of those we have presented to previous clients.

Coaching and On-Line Services Workshop

We provide a range of coaching services for those people leading teams. At your own pace and in the confidentially of an experienced coach, development essential leader / manager skills to lead better and more productive teams. Enjoy the benefits of being privately coached in your own home or office with no hassle of travel and scheduling.

Conducting Effective Meetings Workshop

This workshop is designed to give participants the basic tools needed to initiate and manage their meetings. Participants will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop participants will learn the needed skills in planning and implementing a successful meeting.

The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and active participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills. Workshop topics include, but are not limited to:

  • Planning and Preparing
  • Identifying the Participants
  • How to Choose the Time and Place
  • How to Create the Agenda
  • How to Set up the Meeting Space
  • How to Incorporate Your Electronic Options
  • Meeting Roles and Responsibilities
  • Use an Agenda
  • Chairing a Meeting
  • How to Deal with Disruptions
  • How to Professionally Deal with Personality Conflicts
  • How to Take Minutes
  • How to Make the Most of Your Meeting using Games, Activities and Prizes

Conflict Resolution Workshop

Wherever two or more people come together, there is bound to be conflict. This workshop will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground.

In this Conflict Resolution workshop, participants will learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Upon completion of this workshop participants will:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

Effective Technical Teams Workshop:

Essential Skills for Team Success

The goal of this experiential workshop is to present an overview of the teaming process and to provide participants with the necessary tools to develop collective team synergy towards a common technical performance objective. The workshop addresses the critical elements of successful teaming and acquaints participants with effective strategies for team building and dealing with change. Also explored are the role and nature of groups, identifying and understanding norms, formal and informal leadership, conflict and collaboration in groups, and recognizing the “role” each individual plays as a team member and how to interact with each type.

Upon completion of this four day workshop, participants will have a thorough understanding of functions and applications of the following points.

Effective Team Building

  • Team leadership
  • Project teams — composition and utilization

Goal Setting — The Planning Process

  • Strategic planning
  • Operational planning
  • Strategies for quality assurance review
  • Overcoming barriers to establishing goals
  • Planning tools, e.g., affinity, cause and effect, wishbone diagram etc.

Decision Making

  • Processes and tools
  • Overcoming barriers to effective decision making

Planning and Managing a Successful Team Project

  • Procedures, Processes and Planning
  • Team member responsibilities and dynamics for a successful project

Quality Improvement

  • Developing an improvement plan — Tools and Processes
  • Improvement Strategies and Processes (Scientific Approach, e.g. Root Cause Analysis Identifying Improvement Needs)
  • Evaluation - Overcoming Barriers

Team Dynamics — Learning to Work Together

  • Business results oriented team building
  • Stages of team growth and procedures for maintaining a highly productive technical team

Facilitation Skills Training Workshop

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give participants a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have participants on the road to becoming great facilitators themselves.

Upon completion of this workshop participants will:

  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Provide tips in choosing and preparing for facilitation
  • Identify a facilitator’s role when managing groups in each stage of group development
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
  • Define what interventions are, when they are appropriate and how to implement them

Leadership Education and Development Workshop

This five day workshop provides participants with the knowledge required to effectively lead people and teams. The purpose of this workshop is to help leaders strengthen their leadership skills by examining self in relation to work, and self in relation to others within the context of the work environment.

LEAD is designed to address the human issues that bear upon a person’s effectiveness as a leader. The primary task of leaders is to accomplish work through others. This workshop helps participants to realistically assess their skills in several critical areas of leadership, and make plans to improve these skills, thereby becoming a more effective part of the leadership team.

During this experiential workshop, participants will have several opportunities to focus on the self, taking an honest look at their personal skills as a supervisor. Participants will accomplish this through self-assessment instruments, reflection, and feedback, thereby helping them identify areas of personal strength and areas for improvement.

Topics covered include, but are not limited to:

Influencing and Motivating Behavior: Understanding characteristics of effective leaders and acting as a role model. Participants will:

  • Assess their own leadership style
  • Describe the effects of leadership style
  • Apply the principles of leadership to their own work styles
  • Understand how motivation affects job performance
  • Assess their own motivation

Effective Communications: Identifying desired communications outcomes and establishing strategies to achieve these outcomes. Participants will learn:

  • To understand the powerful negative consequences poor communication can produce
  • To understand what limits or facilitates self-disclosure, exchange of information, and the advantages and disadvantages of what occurs
  • To experience the various modes of communication and their impact
  • To identify refracting conditions in communication situations
  • Effective listening skills
  • To relate the characteristics of effective feedback to learning and improving as a leader
  • To understand the self-reliance as an important and useful factor in understanding and predicting human behavior

Counseling Skills: Leaders with this skill can define organizational mission and values, discuss individual job expectations and performance, reinforce effective performance/work-related behaviors, correct ineffective performance/work-related behaviors, and enhance the employee’s ability to set and reach career goals. Participants will:

  • Provide alternative techniques that can effectively be used to measure a person’s performance
  • Assess the relative merit of those means currently being used to measure a person’s performance
  • Apply skills that can be used to counsel a person’s performance

Group Development and Conflict Resolution: Leading effective teams and resolving conflicts. Participants will:

  • Learn to assess level of group membership
  • Identify the different development levels of a group and the impact on group effectiveness
  • Understand behaviors which help or inhibit group development
  • Recognize and identify the nature and sources of personal, interpersonal, and organizational conflict
  • Apply techniques for resolving conflict and enhancing organization effectiveness
  • Experience the effects of competition and collaboration on task achievement within and among teams
  • Explore trust between group members and effects of betrayal of trust

Fostering Teamwork: The leader of a group has a large impact on the group’s effectiveness. Groups with an effective leader can do better than the sum of its members. On the other hand, poorly led groups can do worse than the members could have done independently. Participants will:

  • Understand how individual differences can enhance or detract from team effectiveness
  • Describe how increased mutual understanding enhances a team’s ability to manage differences between members
  • Understand how increased self-understanding and increased understanding of others contributes to team self-reliance

Problem-Solving and Decision-Making: Leaders with this skill understand and can predict the impact of individuals’ values and attitudes on group decision-making. Participants will:

  • Explore choices involving values
  • Study problem-solving procedures in groups
  • Learn effective teamwork in task groups
  • Examine the impact of individuals’ values and attitudes on group decision-making
  • Understand how value differences can become a source of conflict

Systems Thinking: Leaders with this skill know that planning is a process of identifying actions necessary to achieve a goal or outcome, and that actions can have predictable responses. Participants will:

  • Understand a basic systems model
  • Apply the law of ecology
  • Apply a systems view to a team/group/organization
  • Learn to see their organization as a system of many inter-related parts and processes, all having an affect on each other
  • Learn to better predict outcomes of decision-making processes

Leading Technical Teams Workshop

Leading Technical Teams is a four day experiential workshop on proven ways to increase a team’s morale, creativity, commitment, and productivity. This program is ideally suited for all personnel who are working in a technical team environment — team leaders, team members, or those who aspire to become team leaders. The workshop is further enhanced when an entire team attends together. Taught by trainers with considerable experience in leading technical teams, this program integrates multiple opportunities to address challenges currently being faced by participants’ own teams. Participants leave with real-time, real-life tools to improve work methods in less time and maximize resources, increase productivity through improved decision making, and reduce the amount of time spent in supervision and support. Participants leave with a program manual that provides suggestions and resources for continued development.

Participants will:

  • Define the characteristics and qualities of high-performing technical teams
  • Learn how to build their team: using the STAR Model, go beyond the definition of each member’s team task assignment to the identification of the competencies required to perform the tasks
  • Develop strategies to accelerate the self, team member, and team to the breakeven point
  • Learn how to create and maintain coalitions and to co-opt stakeholders
  • Participate on a project team requiring implementation of a planning process critical decision making, and use of tools for quality control and return on investment (ROI)
  • Experience the unique challenges of leading a geographically dispersed technical team
  • Increase their capacity to lead change efforts to make fundamental changes in how business is conducted in order to help cope with a new, more challenging environment
  • Increase their ability to collaborate and solve problems
  • Practice leadership and team-building skills

Employee Motivation Workshop

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

This Employee Motivation workshop will give participants several tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program. Topics include, but are not limited to:

  • Defining motivation, an employer’s role in it and how the employee can play a part
  • Identifying the importance of employee motivation
  • Identifying methods of mployee motivation
  • Describing the theories which pertain to employee motivation – with particular reference to psychology
  • Identifying personality types and how they fit into a plan for employee motivation
  • Setting clear and defined goals
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward

Project Management Workshop:

Application in Everyday Business Processes

This three day workshop builds a common lexicon for any Federal Servant to fully contribute on project management teams as well as apply the principles of project management to everyday business practices. Working at both the individual and the group levels, participants will be given a Federal Government-based scenario. The scenario will provide all of the necessary data for the participants to apply project management tools.

Specifically, the participants will:

  • Apply team decision making procedures to clearly define the project
  • Plan the project using team problem solving tools
  • Define the project by three parameters (quality, time, costs)
  • Assign roles and responsibilities
  • Recognize critical steps to implementation
  • Measure and adjust based on real-time data
  • Recognize and implement procedures for correcting slippage
  • Wrap-up the project using end-of-project tools for successful completion

Teamwork and Team Building Workshop

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.

This Teamwork and Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

Upon completion of this workshop participants will:

  • Describe the concept of a team, and its factors for success
  • Explain the phases of a team development model and define their characteristics
  • List the three types of teams
  • Describe actions to take as a leader and as a follower for each of the phases of team development
  • Discuss the uses, benefits, and disadvantages of various team-building activities
  • Describe several team-building activities that you can use, and in what settings
  • Follow strategies for setting and leading team meetings
  • Detail problem-solving strategies using the Six Thinking Hats model and one consensus-building approach to solving team problems
  • List actions to do — and those to avoid — when encouraging teamwork

The Power of Teams Workshop

This three day workshop provides a general overview of the team process and how teams can add value to an organization. This workshop provides the necessary tools to develop collective team synergy towards a common performance objective. This workshop addresses the critical elements of successful teaming and will acquaint the participants with effective strategies for team building and team development. Upon completion of this workshop, participants will:

  • Increase their knowledge about teams in a high-involvement organization
  • Understand when to use teams and when to use individuals
  • Identify how teams develop and the issues every team must face
  • Identify characteristics of effective teams
  • Understand the team chartering Process
  • Effectively use the Team Conflict™ Resolution Model
  • Define the desired relationship between the team and its sponsor
  • Understand the difference between empowerment and entitlement
  • Know how to determine the team’s deliverables
  • Be able to clarify team boundaries