Training Workshops

Training People to Excel

All of our workshops are customized for the participants. For information on our workshop methodology, click here. Additional workshops are available upon request. Workshop content may be combined or modularized at the client’s request. These workshops listed below are representative of those we have presented to previous clients.

Coaching Skills for Managers Workshop

Coaching is an essential skill for leaders at all levels to use to develop productive employees and build effective teams. Traditional functions of management often lead to controlling others with punishment that often results in overt rebellion, passive aggression, and reduced initiative. Newer methods have a human skills focus that promotes respect for workers and consideration of their ideas. This focus results in creativity and greater productivity. In this two day workshop, participants will learn the difference between performance management and performance appraisal and how to diagnose performance strengths and areas for improvement. Additionally, participants will discuss how adults learn; a seven-step coaching model; and, motivation theory and practice. Using experiential activities, participants will practice providing feedback on work performance and managing differences among employees. Learning and applying coaching methods can help to motivate others, capitalize on their strengths and build a bond of trust which will foster growth in tomorrow’s leaders. This workshop is for supervisors, managers and leaders at all levels who want to become more effective coaches. This workshop is also recommended for anyone responsible for building teams or work groups.

Upon completion of this workshop attendees will be able to:

  • Identify the characteristics of a good coach
  • Conduct a coaching session
  • Provide helpful and meaningful feedback to their employees
  • Know how to maximize coaching opportunities
  • Avoid coaching pitfalls
  • Distinguish between “performance management” and “performance appraisal”
  • Explain key competencies for successful performance
  • Accurately diagnose and categorize various types of performance problems
  • Distinguish between performance problems requiring coaching or counseling or both
  • Explain learning style motivations
  • Apply a seven-step coaching model

Coaching and On-Line Services Workshop

We provide a range of coaching services that includes essential skills for the new leader / manager or the tested leader / manger looking for improvement. Enjoy the benefits of being privately coached in your own home or office with no hassle of travel and scheduling.

Enhanced Interpersonal Communications Workshop

This highly experiential workshop has at its core the premise that the quality of a person’s relationships is in direct proportion to the quality of his or her interpersonal communications. In this workshop, participants examine various interpersonal communications models, identify obstacles to effective interpersonal communications, and employ different strategies to overcome these obstacles. Participants also examine the role that perception plays in interpersonal relationships, and develop methods for clarifying perceptions. By the end of this workshop, participants have useful and effective tools for improving their interpersonal skills and relationships with others.

  • Upon completion of this workshop attendees will be able to:
  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name
  • Understand how seeing the other side can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions

How to be a Great Communicator Workshop

How to be a Great Communicator is designed to increase the effectiveness of individual behavior and performance, particularly with regard to identifying, discussing, and experiencing key advanced communication skills required to effectively influence human relationships. Emphasis is placed on identifying desired communications outcomes and establishing strategies to achieve these outcomes. The workshop topics will include, but not be limited to:

Upon completion of this workshop participants will be able to:

  • The Five Conditions Necessary to become a Great Communicator
  • Creating Rapport and Strong Relationships
  • Powerful Persuasion Strategies
  • Maintaining a Positive Mental Attitude
  • Developing Self-Confidence
  • How to get People to Pay Attention to You
  • How to Target Results
  • Hidden Meanings in Conversation
  • How to Listen Perceptively

Leadership for Staff Personnel Workshop

Getting things done when your not in charge

This is a four to five day workshop designed for organization members who are staff/team professionals in neither supervisory nor management positions. Training is in the experiential and practical application of principles, models, and strategies for increasing personal influence. The training is designed to increase self-knowledge, self-confidence, and to gain a better understanding of how their individual behavior impacts on others. Topics include, but are not limited to:

Influence: Employing effective tactics for persuasion. People with this skill:

  • Are skilled at persuasion
  • Fine-tune presentations to appeal to the listener
  • Use complex strategies like indirect influence to build consensus and support
  • Orchestrate dramatic events to effectively make a point

Communication: Sending clear and convincing messages. Participants will learn how to:

  • Be effective in give-and-take, registering emotional cues in attuning their message
  • Deal with difficult issues straightforwardly
  • Listen well, seek mutual understanding, and welcome sharing of information fully
  • Foster open communication and stay receptive to bad news as well as good

Leadership: Inspiring and guiding groups and people. Participants will learn how to:

  • Articulate and arouse enthusiasm for a shared vision and mission
  • Step forward to lead as needed, regardless of position
  • Guide the performance of others while holding them accountable
  • Lead by example

Change Agents: Initiating or managing change. Participants will learn how to:

  • Recognize the need for change and remove barriers
  • Challenge the status quo to acknowledge the need for change
  • Champion the change and enlist others in its pursuit
  • Model the change expected of others

Conflict Management: Negotiating and resolving disagreements. Participants will learn how to:

  • Handle difficult people and tense situations with diplomacy and tact
  • Spot potential conflict, bring disagreements into the open, and help deescalate
  • Encourage debate and open discussion
  • Orchestrate win-win solutions

Building Bonds: Nurturing instrumental relationships. Participants will learn how to:

  • Cultivate and maintain extensive informal networks
  • Seek out relationships that are mutually beneficial
  • Build rapport and keep others in the loop
  • Make and maintain personal friendships among work associates

Collaboration and Cooperation: Working with others toward shared goals. Participants will learn how to:

  • Balance a focus on task with attention to relationships
  • Collaborate, sharing plans, information, and resources
  • Promote a friendly, cooperative climate
  • Spot and nurture opportunities for collaboration

Team Capabilities: Creating group synergy in pursuing collective goals. Participants will learn how to:

  • Model team qualities like respect, helpfulness, and cooperation
  • Draw all members into active and enthusiastic participation
  • Build team identity, esprit de corps, and commitment
  • Protect the group and its reputation; share credit

Mentoring Success Workshop:

A Pathway for Organizational Enhancement (two - three days)

This is a workshop designed specifically for your mentors. There are ten modules in the program, all interlocking in a progressive and sequential approach designed to impart skill and knowledge, and resulting in an action plan that the mentors implement upon completion of the training. The workshop will be experiential in nature and will include case studies and scenarios that will help reinforce the learning objectives. We also provide an extensive bibliography that the mentors can use for their continued professional development.

The purpose of the workshop is to provide a process of equipping mentors with the tools, knowledge, and skills necessary to develop themselves and to systematically develop the skills and leadership abilities of the less-experienced members of an organization. The goals of the workshop are:

  • Provide an overview and working definition of mentoring
  • Describe the elements of an effective mentoring program
  • Understand the organizational / business reasons for supporting mentoring
  • Value being in a mentoring relationship
  • Explain how an effective mentoring program enhances organizational performance
  • How to facilitate and manage a successful mentor/protégé relationship
  • Understand the stages of a mentoring relationship
  • Describe the roles and facilitation skills required for effective mentoring
  • Begin the goal setting / action planning process for effective mentoring

The Role of the Leader in Mentoring

An essential part of any leadership program, The Role of the Leader in Mentoring recognizes that all successful business people do not necessarily make effective mentors; certain individuals are more effective in the role of developing others. Whether or not an individual is suited to the role of mentor may depend on his or her own stage of development and experience. For example, a fairly successful individual may have had a specific, or limited, background and may not have enough general experience to offer. Prior to entering into a mentoring relationship, certain steps must be taken to establish and ensure a successful relationship. Topics include, but are not limited to:

  • Relating the skills of mentoring to effective leadership
  • Understanding the key components and benefits of mentoring
  • How to build an effective mentoring relationship
  • The role of the mentor and protégé
  • Action planning for building and strengthening mentoring responsibilities

On Course for Success Workshop:

A workshop for proteges

This workshop introduces participants to their role as protégés and what they can expect from their mentors. This workshop will prepare participants to:

  • Describe the definition of mentoring, as well as how mentoring relationships and functions differ from those of other workplace relationships
  • Identify desirable mentor and protégé characteristics
  • Explain the risks and rewards of mentoring
  • Design a mentoring agreement in collaboration with their mentor
  • Communicate effectively in a mentoring relationship
  • Begin the goal setting / action planning process for effective mentoring

The workshop will be experiential in nature and will include case studies and scenarios that will help reinforce the learning objectives.

Additionally, it is important for the protégés to understand what their mentors are receiving in their workshop, so the protégés receive an overview of what their mentors are receiving in their Mentoring Success: A Pathway for Organizational Enhancement workshop.

Social Intelligence Workshop:

Understanding your environment and having a positive influence

Social Intelligence is about understanding your environment and having a positive influence. Participants will become more confident in their social situations by learning how to express and interrupt social cues. Participants will create positive connections and increase their influence during social situations.

Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give participants the advantage in their interactions. Social interactions are a two way street; know the rules of the road!

This workshop has the following objectives:

  • Be aware of our own behaviors
  • Learn to be empathetic with others
  • Know tools for active listening
  • Effectively communicate interpersonally
  • Recognize various social cues
  • Determine appropriate conversation topics
  • Know various forms of body language##

Successful Negotiation Skills

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.

This Successful Negotiation Skills workshop will give participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

Upon completion of this workshop participants will:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Know how to negotiate on behalf of someone else