Training People to Excel
All of our workshops are customized for the participants. For information on our workshop methodology, click here. Additional workshops are available upon request. Workshop content may be combined or modularized at the client’s request. These workshops listed below are representative of those we have presented to previous clients.
Business Ethics Workshop: Walking the Talk
Business Ethics is a specialized workshop in which an awareness of ethical issues and a systematic approach to solving them are particularly important. Business ethics deals with the establishment and maintenance of vital and significant relationships among human beings — specifically, in this case, among employers, employees, business, and consumers. During this highly interactive workshop, participants understand what business ethics is and why there is a need for education and training in this area; understand how rights, obligations, justice, truth telling, and honesty apply specifically to business ethics; understand the rights and obligations that exist between employers and employees and between businesses and consumers; understand the ethical issues in the areas of business and the environment, affirmative action, reverse discrimination, and sexual harassment; and, learn and apply methods which will elevate the ethical character of the organization.
The workshop topics covered are:
- What is Business Ethics?
- 10 Myths About Business Ethics
- 10 Benefits of Managing Ethics in the Workplace
- One Description of a Highly Ethical Organization
- Ethics Management Programs: An Overview
- 8 Guidelines for Managing Ethics in the Workplace
- 6 Key Roles and Responsibilities in Ethics Management
- Ethics Tools: Codes of Ethics
- Ethics Tools: Codes of Conduct
- Ethics Tools: Policies and Procedures
- Ethics Tools: A Framework for Ethical Decision-Making
- Ethics Tools: Resolving Ethical Dilemmas (with Real-to-Life Examples)
- Ethics Tools: Training
Civility in the Workplace Workshop
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing government and industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to attending Civility in the Workplace are countless and will pay off immensely in every aspect of your job.
This workshop has the following objectives:
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace
- Learn practical ways of practicing workplace etiquette
- Learn the basic styles of conflict resolution
- Learn skills in diagnosing the causes of uncivil behavior
- Understand the role of forgiveness and conflict resolution
- Understand the different elements of effective communication
- Learn facilitative communication skills such as listening and appreciative inquiry
- Learn specific interventions that can be utilized when there’s conflict within the workplace
- Learn a recommended procedure for systematizing civil behavior within the workplace
Coaching and On-Line Services Workshop
We provide a range of coaching services for those people leading organizations. Often senior leaders / managers are on their own to develop their organizations. The occasional or mandatory annual training hardly addresses the deeper issues and challenges a senior leader / manager faces. At your own pace and in the confidentially of an experienced coach, learn what it takes to lead organizations. Enjoy the benefits of being privately coached in your own home or office with no hassle of travel and scheduling.
Creativity in Business Workshop
Creativity in Business is designed to help the workshop participants to develop and use more creative ability in their daily work. Using the simple yet sound techniques presented during the workshop will make a dramatic difference in personal and professional success. During this workshop, participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative. Through self-assessment instruments and guided experiences, participants will discover their own “creativity quotient” (CQ); creativity blocks and blockbusters; skillful techniques for generating ideas; how to manage for creativity; and, develop a personal assessment and action plan.
The goals of this workshop are:
- Understand creative thinking as a problem-solving tool
- Learn the creative-thinking outlook
- Learn a process for identifying and understanding problems
- Apply a problem-solving cycle
- Learn how to evaluate a solution
- Stop acting out of fear
- Learn from introspection
- Take risks
Employee Onboarding Workshop
Employee Onboarding is an important and vital part of any organization’s hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment that will assist newly hired employees in developing and keeping their skills, knowledge, and value within the company. It will stop highly skilled workers from being lured to a competitor, which makes your organization stronger within the market.
Through Employee Onboarding you will find lower costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.
This workshop has the following objectives:
- Define onboarding
- Understanding the benefits and purpose of onboarding
- Recognize how to prepare for an onboarding program
- Identify ways to engage and follow up with employees
- Create expectations
- Discover the importance of resiliency and flexibility
Health and Wellness at Work Workshop
A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work program participants will experience the benefits of a healthier lifestyle and workplace.
Our Health and Wellness at Work Workshop will be instrumental in creating a “Culture of Wellness” within your organization. Participants will touch on common issues such as smoking cessation, nutrition and weight loss, and preventive care. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program at your organization.
This workshop has the following objectives:
- Assess Health and Wellness Program Needs
- Plan a Health and Wellness Program
- Implement a Health and Wellness Program
- Maintain a Health and Wellness Program
Leadership at the Organizational Level Workshop
Leadership at the Organizational Level is a five day workshop designed to assist key managers in looking beyond daily activities to assessing and interpreting, in an ever-enlarging way, the external environment, the organization, the leadership process, the need for subordinate development at all levels, and the need for continuing self-development. Topics include, but are not limited to:
- Conduct an organizational diagnosis
- Determine alternative solutions to organizational problems
- Plan for correcting organizational problems
Influential Communications: Influencing organizations and individuals through key advanced communication skills. Participants will learn how to:
- Establish rapport rapidly
- Listen with increased understanding
- Influence with integrity
Team Building/Team Development: Leading effective teams. Participants will learn how to:
- Build effective teams
- Identify reasons for team building
- Implement strategies for developing relationships and accomplishing organizational goals
Organizational Values: Determining the impact of values on organizational effectiveness. Participants will learn how to:
- Examine individual values and their relationship to organizational values
- Determine the relationship of values to ethical decision-making
- Apply the ethical decision making process
Strategic Planning: Thinking strategically and understanding the impact of strategic thinking and strategic decisions. Participants will learn how to:
- Demonstrate a systematic approach to strategic planning
- Make decisions based on data derived from organizational diagnoses
- Establish an organization’s desired future, direction, and organizational performance
Change Mastery: Mastering organizational and individual change by means of a systematic approach. Participants will learn how to:
- Manage the stress that frequently accompanies change
- Identify organizational and individual sources of resistance to change
- Develop and employ effective strategies for implementing planned change efforts
Leadership for the New Millennium Workshop
This is a five day workshop which recognizes that individual executives who have developed specific leadership skills create excellent organizational performance. Excellence doesn’t happen miraculously, but springs from pacesetting levels of personal effectiveness and efficiency. Great organizations owe their greatness to individuals who have mastered executive leadership skills and then pass those skills on to succeeding generations of executives and managers. Application of these leadership skills requires an understanding that a leader won’t succeed without laying a strong foundation of strategic thinking and culture building. To unite strategy with culture requires a vision of the organization’s future; in order to implement the strategy for making the vision real requires a climate and culture that is motivated and dedicated to the vision. Topics include, but are not limited to:
Leading through Vision: Providing the organization with meaning. Participants will learn how to:
- Create a context for cohesion
- Develop a strategic vision for their organization
- Determine the relationship of organizational values to the organization’s vision
- Apply the three necessary conditions for implementation of the organization’s vision
Developing and Leading a Learning Organization: Continually enhancing the organization’s capacity to learn. Participants will learn how to:
- Build a shared vision
- Develop personal mastery
- Think systemically
- Understand mental models
Communicating the Vision: Defining the purpose of the organization in a meaningful and powerful way. Participants will learn how to:
- Develop new “leadership language” skills
- Focus on the desired outcomes and positive consequences
- Vary leader behavior as necessary
- Implement a communication strategy
Influencing the Organization’s Culture: Leveraging for organizational success. Participants will learn how to:
- Identify the actual norms which guide the organization’s behavior
- Encourage a more adaptive organizational posture
- Foster a culture supportive of desired organizational norms
- Implement the six skills required to influence the organization’s culture
Shaping the Climate: Creating conditions for organizational excellence. Participants will learn how to:
- Identify the six measures of organizational climate
- Conduct stakeholder (internal and external) analysis
- Implement the six steps to trust building
- Create the climate necessary to make the organization vision real
Mastering Change Workshop
Mastering Change is a workshop in which an awareness of the impact of organizational and personal change is raised and a systematic approach to dealing with change is addressed. While we recognize that all things change, we also acknowledge that only people can choose to change themselves. Active change — self-change — is different from the passive process of erosion and shaping caused by time and changing external conditions. In active change, individuals consciously and deliberately decide to innovate with themselves; then they experiment with novel and useful behaviors strategically designed and value-driven to satisfy their goals to a greater extent than their former behaviors did. No organization can change its patterns of customer service or any other facet of its operation unless its individual members change; and organizational change is more likely to occur when the organization’s individual members are motivated to change and are skilled at self-change. The better we understand what encourages and what interferes with self-change, the more effective we can be not only in fostering our own growth but also in helping others to improve their professional and personal lives. During this workshop, participants will:
- Recognize their debilitating “mind traps” (self-defeating attitudes) which are linked to a self-doubting identity
- Learn how to change the self-doubting identity
- Learn and apply new attitudes and behaviors that are more compassionate and self-respecting than former ones
- Achieve a more productive, more satisfying, self-accepting identity by persisting in these new attitudes and behaviors
- Learn how to manage the stress that frequently accompanies change
- Identify organizational and individual sources of resistance to change
- Learn effective strategies for implementing planned change efforts
Strategic Planning and Team Building for Mission Accomplishment Workshop
This is a three to five day intact work group conference or workshop for determination of where an organization is, where the organization wants to be in the future, and how the organization will get from where the organization is to where the organization wants to be in the future. Basically, the outcome of this workshop is the documented desired future of the organization as developed and determined by the intact work group. This workshop results in:
- Development and establishment of the organizational values and the norms or behavior to support these values. These values and norms are used to shape and mold the individual behavior of everyone within the organization and describe how the organization wants to be perceived by everyone outside the organization.
- Refinement of the mission statement of the organization so that it states who the customers of the organization are, what the customers expect from the organization, and what is the uniqueness of the organization.
- Development and establishment of the organizational objectives for those areas which the organization must manage to satisfy the customers of the organization.
- Identification and establishment of the Individual Performance Objectives and Standards (IPOS) for every member of the intact work group. The IPOS are based on what each individual is responsible and accountable for in the fulfillment of the organizational objectives and managerial expectations for their position.
The Learning Organization Workshop
How organizations learn or fail to learn will be one of the main determiners of organizational success in the future. In our rapidly changing world, managers and their organizations need to be both “fast on their feet” in order to adapt quickly to internal and external changes, and possess the knowledge, skills, and abilities to shape their own future. Workshop participants will gain an understanding of the characteristics of learning organizations and how these ideas can be implemented; acquire new tools for thinking and interacting around complex issues; improve the quality of their thinking and reasoning; and, integrate a powerful approach to building high performance teams.
Using the Meyers-Briggs Type Indicator (MBTI) in Organizations Workshop
The MBTI is used in a wide variety of settings, from small partnerships to large Fortune 500 companies. This includes educational, governmental, medical, and spiritual organizations. In this workshop, people become aware of their personality preferences and how these preferences affect their approach to work. Approaches to resolution of unproductive interpersonal and intra-organizational conflict are explored. Participants will assess the strengths and blind spots of their team in a nonjudgmental way, and individuals can evaluate the fit between themselves and their jobs. This workshop is a valuable resource in that it helps to build an understanding of an organization’s norms and culture, as well as greater clarity and understanding.